Talk to our Customer Care
1-800-265-9205
Contact Us
Newsletter
Here's what a few of our customers had to say...

I appreciate the customer service

Easyway listen to our problems

We have found their prices to be better than the competition 

Excellent service! Great prices!.

Easyway is just that ΓΆ€“ the Easyway to go!
I have always found their sales representatives very resourceful and never pushy.

...Easy Way provides value added training, cost saving ideas to improve productivity and on site repairs to all equipment.

I look forward to long term dealings with Easy way.

As far as I am concerned your window cleaner works better then Windex.

Easyway is always introducing new innovative green solutions

The high quality products they carry is one of the reasons we stay with them

 I certainly appreciate that they are only a phone call away whenever I need them.

Dealing with Easyway is a pleasure

The staff at Easyway have always been friendly and attentive.

Easy Way have knowledgable staff that go that extra mile

Extremely Happy with the quality of products and services provided
The high quality products they carry is one of the reasons we stay with them ...
...it is nice to know you have somewhere and someone you can rely on

We also like the quality of the products and the value we get

The team at Easy Way goes above and beyond to provide me with prompt and courteous service

...the entire Easy Way team makes my life easier when it comes to ordering and dealing with cleaning supplies.

Easyways customer service skills and abilities are unmatched in the industry

The Employees at Easy Way have always been, and continue to be very helpful.

 I just wanted to pass this along so you are aware of how much we appreciate your help!

It's like nothing I have used before!
You guys never forget me!
...look no further than Easy Way.
You have a great team!
We enjoy working with Easyway ...

I like dealing with Easy Way

I can always rely on Easy Way! They get me my answers, solve my problems and keep me up to date on new products.

Renee and the team at Easy Way are reliable and respond quickly to any questions or concerns ...
...have always found them to be friendly, professional and willing to go the extra mile
They making cleaning greasy area and heavily soiled area a breeze to clean up.
Their customer service is excellent ...

I would have to say it is your customer service and quick replies.

Easy Way has made my job nothing but Easy.
Thanks for all you do.

Easyway's  extensive product line is second to none and always innovative

They are competitive, responsive, excellent support ...
Easy Way Solutions provides a good product with excellent customer service.
I could see it working as it started foaming ...

Wow!! Clean Step really made my tile shine. I didn't think it would ever be so clean! 

Easy Way provides us with exceptional service

Easyway staff are friendly...

 Consistency is their greatest advantage

Easyway is the most valuable resource we have in the cleaning business

...taking care of your customers is certainly up front ...
...you have provided us with great service

I would recommend any company, large or small to use Easyway!

They are reliable, understanding and always one step ahead. Easyway has been a lifesaver

Easyway is a great company and I recommend them to everyone I meet

They always get back to me right away

EasyWay one of our top suppliers

It is nice to be able to deal with a company who puts the customer first.

Customer feedback has been very positive and gratifying.
Easy Way provides us with exceptional service...
View All Testimonials
Call Easy Way Today...

Our friendly and helpful staff
is ready to assist you.

Tel:
1-800-265-9205 or
1-519-537-7711

 

Home
NewsletterSwitch, How to Change Things When Change is Hard
Switch, How to Change Things When Change is Hard
Posted by on May 10, 2010, 12:00 am

If change is a challenge, "Switch, How to Change Things When Change is Hard" is a great guidebook for ideas and practices in managing change. Since change is now a constant in everyone's lives and the speed and intensity of change is ramping up, handling it well is both relevant and may create great opportunities.

 

We live in a world that has more complications, laws, requirements, expectations, etc. than ever before. Success will mean understanding change and making it work for us.

 

The Heath brothers, authors of Switch, look at change differently by suggesting that successfully handling change is sometimes counter-intuitive. Their analogy of the rider as our logic and the elephant as our emotion reminded me of the many times that my mouth (emotions) overcame my head (logic) and I instantly regretted voicing my "opinion". The rider (my head) thought that it was in charge and then, whammy, the elephant (my emotions) went "Oh No, I am taking over now and you can worry about the consequences later!"

 

Switch gives us a chance to reevaluate how individuals and organizations approach change, try out the tools and information that Dan and Chip give us, and see if we can make life easier, less stressful, and more successful.

 

As an aside, I love to get great customer service and Paul from Harris Jewelers in Burford recently reminded me how much I appreciate it. After repairing a pearl pin of great sentimental value to me, he dropped it off at Easy Way when picking up some supplies. I was happy that my pin was fixed very promptly, I didn't have to remember to go pick it up, and then Paul wowed me by refusing any payment. Guess where I will go next time that I need something that he sells!

 

See how the elephant (my emotion) is dictating my behavior even though our logic might tell us that there are dozens of stores that sell jewelry and
possibly some cheaper (rider), but the elephant is going to win out here as I LOVE great service. Thanks, Paul, I really appreciated your thoughtfulness, particularly as I had mentioned that it was one of the very few keepsakes that I have from my Mom!

 

A simple change that we implemented recently was started from a discussion with Colin, our compounder, about ideas for improving our production area's
organization and processes. A simple checklist, as suggested by Switch, was created and is attached to every production and packaging sheet as an easy
reminder to put away the tools used, the labels, the packaging, etc. It is much more effective than just saying to someone "Clean up after yourself"; we all intend to do things right and the checklist helps create positive routines."

 

One thing that is always needed is your feedback and only how we ask for it changes. Please tell me how Easy Way and we are doing...do we do a great job for you? Do we treat you well? Get back to you promptly? Understand your needs? Get you the right product at the right price at the right time in the right place and with a smile on our face and in our voice? Would love to hear from you!

 

Whether great comments or an opportunity to improve, I really want to hear your comments and suggestions! I am Carole at 1-800-265-9205 (or 519-537-7711) or carole@easyway.ca

 

P.S. If I am not in the office and it is not convenient to wait for me get back to you, please ask for Robert or Renee, two of our customer service fanatics at Easy Way.

 

P.P.S. The first person to contact me with a comment about this blog, which of course can include feedback about Easy Way, and mentions that you would like a free copy of Switch by Chip and Dan Heath, will receive one with my compliments.

 

 

 

Share this:    Add to Del.icio.us Add to Facebook
No comments yet.
Add