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NewsletterListening
Listening
Posted by on July 19, 2010, 12:00 am

My head spins these days as change is happening very quickly in all aspects of our lives; for me the challenge is to see the opportunities whether it be for new products, new customers, better customer service, improved processes, using social media....the list seems endless.
The thread that runs through everything is to not forget the basics and a recent TEC speaker had us all squirming in our seats as Scott Hunter discussed UNSHACKLED LEADERSHIP and the culture that we create or allow to exist in our organizations.
One of Scott's theories is that listening consists of two components:
1) Who do you have your attention on?
2) What is your internal conversation?
And Scott asked us how to identify how we listen from these examples of what many of us think about as we listen:
1) Get to the point
2) Do I agree or disagree with you?
3) What am I going to say next?
4) Let me tell you what you are about to say
5) I'm always right
6) I need to win
7) Attack
8) Find the flaw
9) I know
10) Either/or
11) Are you approving of me?
It really opened up lots of opportunities for me for conscious listening that shows the respect that I feel for the person(s) that I am listening to.
Scott suggests some empowering listening filters which I am trying to utilize in place of my normal "Find the Flaw" or "What am I going to say next?"
1) Listen for the possibility
2) Listen for people's commitment
3) Listen for the gold , listening for the goodness in people
4) Listen with compassion
5) Look for win/win
6) Use and/both so look for ways that you don't have to choose, where nobody has to compromise, and where you can both/all have it your way.
If you find Scott's ideas of interest, he has a free monthly electronic newsletter "The Coach's Corner" and his website is www.thpalliance.com or www.scotthunter.com
And if you feel like sharing these or other ideas, please contact me at carole@easyway.ca. Your comments are also appreciated.
Our best wishes for a safe and fun summer....enjoy your vacation!

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